Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities for a health, pharma, or biotech organization in Durham, North Carolina. This long-term contract opportunity is ideal for someone who can manage both commercial and consumer collections while maintaining accuracy, professionalism, and strong customer communication. The person in this role will help improve cash flow, resolve outstanding balances, and work across billing and credit-related processes in a fast-paced environment.

Responsibilities:

• Manage outreach to customers with past-due balances and drive timely payment resolution across commercial and consumer accounts.
• Review aging reports, identify collection priorities, and take appropriate follow-up actions to reduce overdue receivables.
• Investigate billing and payment discrepancies by partnering with internal teams and external contacts to reach accurate resolutions.
• Maintain detailed records of collection activity, account status updates, and customer commitments within company systems.
• Support credit and collections operations by assessing account trends and escalating high-risk issues when needed.
• Use SAP S/4
  
  HANA and related tools to monitor receivables, document account activity, and track payment progress.
• Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships.