Administrative Specialist - Processing Assistant IV; PAIV

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state, with approximately 17,000 employees. DHHS is responsible for ensuring the health, safety, and well‑being of all North Carolinians and for providing human service needs for special populations, including individuals who are deaf, blind, developmentally disabled, and mentally ill, as well as helping poor North Carolinians achieve economic independence.

This Administrative Specialist I/Processing Assistant IV position is part of the Salisbury Unit and is located in the Statesville Satellite Office. The primary purpose of this position is to provide administrative assistance and general office support to Rehabilitation Counselors and other personnel in the Statesville satellite office, which provides vocational rehabilitation services to persons with disabilities.

• Greeting visitors and callers courteously and professionally, including contact with staff, vendors, other departments, and the public.
• Using a multi‑line phone system to answer and route calls to appropriate staff members.
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff.
• Receiving applications from clients, requesting and obtaining medical/treatment records, scheduling appointments, setting up case files, filing, and creating written correspondence.
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process.
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs.
• Performing routine administrative and office support functions.

Salary Grade Range: $39,244 - $68,679

Recruitment Range: $39,244 - $49,000

Position is funded in part through federal funds.

Position is eligible for a hybrid‑teleworking schedule to include weekly onsite work hours.

• Knowledge of and/or experience working with persons with disabilities.
• Experience providing effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in fast‑paced environments.
• Experience performing routine administrative and office support functions.
• Knowledge of and/or experience with case management systems.
• Knowledge of or experience working within a team setting.

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

The State of North Carolina offers comprehensive benefits, including health insurance options, standard and supplemental retirement plans, the NCFlex program, paid vacation, sick, community service leave, and paid parental leave for eligible employees. For more information, visit the State Benefits website.

The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.

Contact:
Cheryl Adams Eatmon

Email: talent acquisition.gov