Financial Aid Staff Assistant, Divinity School

Financial Aid Staff Assistant

Duke Divinity School is looking for a Financial Aid Staff Assistant to join our student-focused, mission-driven Financial Aid team. In this role, you will play a pivotal part in helping prospective and current students understand and navigate the financial aid process so they can fully engage in their theological education and vocational formation.

You will work closely with students from inquiry through enrollment and beyond—answering questions, reviewing applications, packaging aid, and helping remove financial barriers to ministry preparation. If you thrive in a service-oriented environment, enjoy building relationships, and value precision and compliance within a complex regulatory landscape, this role offers meaningful work with lasting impact.

• Broad knowledge of clerical and accounting principles typically acquired through two years of post-secondary education in administrative support, business, or a related field
• Three years of related clerical, administrative, or office support experience, or an equivalent combination of education and relevant experience
• Ability to manage confidential information with discretion and professionalism

• Bachelor’s degree
• 1–2 years of experience in financial aid administration, admissions, student services, or a related function in higher education
• Familiarity with financial aid policies, funding sources, and regulatory compliance
• Experience using higher education systems such as People Soft, Slate, or similar databases

• Proficiency with word processing, databases, Zoom, and Power Point
• Ability to work a flexible schedule, including occasional evenings and weekends during recruitment or key processing periods
• This position is onsite, with work performed at Duke Divinity School in Durham, North Carolina

• Counsel prospective and current students on federal financial aid processes, institutional aid, and external funding opportunities
• Review financial aid applications and documentation, determine eligibility and financial need, and package aid according to federal, University, and Divinity School policies and deadlines
• Manage student communications by responding to phone, email, and walk‑in inquiries promptly and professionally
• Ensure accuracy and timeliness of financial aid awards posted to students’ bursar accounts
• Administer key programs, including federal work‑study job postings, external scholarship processing, and Divinity School institutional scholarships
• Maintain and enhance online resources, including the Divinity School’s external scholarship webpage
• Coordinate with Divinity School HR, hiring departments, and Duke University Student Employment on student hiring processes
• Prepare reports and data related to financial aid programs as requested by Duke University and Duke Divinity School
• Represent the Office of Financial Aid at recruitment, yield, and admitted‑student events

Job Code:  STAFF ASST

Job Level: 08

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $18.92 to USD $28.09.

Benefits: Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

Equal Opportunity

Employer:

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourish. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS; phone: ).