Testing Center Proctor; Part-Time

Position Responsibilities Proctoring and Test Preparation (85%)

• Provide frontline support by greeting students and delivering excellent customer service.
• Communicate effectively with faculty, students, and team members regarding exam logistics.
• Schedule testing rooms and exams, ensuring appropriate placement for students using testing software.
• Prepare exams for administration, including downloading materials and organizing documentation.
• Convert exams into appropriate alternative formats to support approved accommodations.
• Proctor exams while maintaining strict security and ensuring only approved accommodations are permitted.
• Monitor proctoring systems and cameras to uphold testing integrity.
• Serve as an exam reader and/or scribe when required.
• Prepare completed exams and organize them for return to faculty.
• Deliver completed exams to faculty using appropriate protocols.

• Interact with faculty regarding exam scheduling, delivery, and student-related questions.
• Assist with management of student lockers and testing center resources.
• Support maintenance of testing center voicemail and email communications.
• Participate in professional development to remain current on testing practices, policies, and accessibility standards.

• Two years of postsecondary education and two years of related experience; or
• Bachelor’s degree in lieu of experience requirement.
• Ability to work evenings and weekends, especially during peak exam periods.

• Bachelor’s degree strongly preferred.
• Previous experience in a testing center or similar environment.
• Strong organizational and administrative skills.
• Strong oral, written, and intercultural communication skills.
• Ability to promptly resolve complex problems.
• Ability to work effectively in a high‑stress, detail‑oriented environment.
• Proficiency with electronic data systems and Microsoft Office Suite (especially Excel), Zoom, and Web Ex.
• Ability to maintain strict confidentiality and exam integrity.
• Experience working directly with and supporting individuals from diverse backgrounds.
• Demonstrated ability to serve as an advocate for inclusion and accessibility.

• Ability to serve as an exam reader and scribe as needed.
• Ability to monitor testing environments, including use of proctoring cameras.
• Commitment to maintaining secure handling of exams and sensitive materials.

• Onsite. The work is performed on‑site in the Testing Center.

Job Code:  STAFF SPECIALIST

Job Level: 07

Duke University provides an annual base salary range for this position as USD $18.00 to $25.54.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. Learn more at: (Use the "Apply for this Job" box below)./

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑ related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS; phone: 919‑668‑1267).