Office Assistant; Circulation South Regional

OFFICE ASSISTANT (CIRCULATION), 53% - SOUTH REGIONAL GENERAL DESCRIPTION

Work is performed under the supervision of the Library Circulation Manager; does related work as required.

Must be able to work a flexible schedule including evenings and a weekend rotation.

Although this position is based at the South Regional Library, the person in this position may be asked to work at other Durham County Library locations.

Monday or Wednesday: 11:30 a.m.

- 8 p.m.

Tuesday: 9 a.m.

- 2 p.m.

Friday: 9:30 a.m.

- 6 p.m. (off when working on Saturday)

Saturday: 9:15 a.m.

- 6 p.m. (every 3rd week with 1 hour and 15-minute lunch break)

Sunday: 12:30 p.m.

- 6 p.m. (every 12th week with 10-minute break)

• Provides excellent customer service in a team-based environment in the South Regional Library Circulation Unit.
• Shares in the responsibility for coverage of the Circulation Desk.
• Supports library circulation functions such as checking items in and out, daily intake and delivery of library materials, pulling holds, shelving, stocking displays, library notices, fee collection, and customer accounts.
• Registers new borrowers and resolves issues related to library accounts.
• Assists with money handling to include, but not limited to, daily revenue reports, cash management reports, and reconciling cash register.
• Assists with monitoring and answering Lib Answers/Lib Chat.
• Performs related tasks as required or requested.

• General knowledge of library principles, methods, materials, and practices.
• General knowledge of theory and objectives of a public library system.
• Ability to establish and maintain effective working relationships with library employees and patrons.
• Ability to use personal computers and word processing.
• Possess excellent internal and external customer service skills.
• Basic computer skills.

• High School Graduation or GED equivalent.
• One (1) year of customer service, clerical support or related experience preferred.

• Public Library experience
• Knowledge of library circulation systems

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer.