Staff Coordinator

The Forest at Duke Job Description Position:
Staffing Coordinator Department:
Health Services Supervisor:
Home Care Administrative Manager Date:
December 2025 General Purpose

Ensure appropriate staffing levels for The Forest at Home case load.

• High School or equivalent degree required; some college preferred.
• Two years of medical staffing or experience working in a busy home care setting preferred.
• Must have patience, tact, enthusiasm, and positive attitude toward older adults.
• Must be a positive motivator, out of box thinker, creative, team player, strong negotiator and fiscally responsible.
• On-Call rotation responsibilities required to include Monday through Friday from 5pm - 8am and Saturday through Sunday on-call 24 hours each day.
• Excellent people skills including strong customer service and communication skills with the ability to create a sense of urgency.
• Knowledge of medical terminology.
• Knowledge of and demonstrated proficiency in the use of computer applications, such as word processing, spreadsheet and/or database and ability to quickly learn and become proficient in using staffing and scheduling applications.
• Knowledge of and ability to use basic office equipment including photocopier, fax, printer, telephone, and desktop computer and ability to maintain orderly and accurate files and records, including confidential and sensitive material, both electronic and hard copy, for ease of access and retrieval.
• Knowledge of or ability to quickly learn the staffing and scheduling system used by The Forest at Home-Axis Care.
• Ability to learn and work within The Forest at Home Departmental policies and procedures as well as apply laws, rules, policies, or procedures affecting assigned work.
• Ability to maintain strict confidentiality of personnel records and patient information and to handle sensitive matters discreetly, understanding and applying HIPPA regulations, Forest at Duke and The Forest at Home Departmental policies and procedures.
• Ability to work efficiently as a team member and establish and maintain cooperative and productive working relationships with all levels of medical, professional, administrative, and support personnel contacted in the course of work.

• Share responsibility for The Forest at Home Team and develop communicative relationships with team members and clients while managing scheduling and maintain effective fiscal management.
• Performing support work with regards to employee relations’ initiatives and payroll processing.
• Assist with new employee recruitment and screening.
• Responsible for creating new hire documents and ensuring employee receipt of documents and forwarding appropriate documents to Human Resources
• Responsible for the scheduling of multiple shifts, screening potential new hires for the Home Care Administrative Manager, and liaising with the Home Care Nurse Manager for client needs.
• Monitors both teammate and client preferences in decision-making and utilize positive observations to enhance quality of employee/client care and satisfaction.
• Prepare reports and projects related to staffing on behalf of The Forest at Home including, but not limited to, answering and screening telephone calls, filing and maintaining records, composing documents, processing forms, distributing mail, requisitioning and distributing supplies, photocopying documents, scheduling and calendaring, etc.
• Reviews case load and acuity information. Continually adjusts staffing personnel to provide adequate coverage to client areas to meet staffing requirements on a daily basis, including shift coverage by exception, real time, staffing to address last minute client needs, employee sick calls and other unscheduled absences.
• Assists with disaster/emergency preparedness planning and recording, including assisting in developing and implementing such contingency plans to ensure adequate staffing in the event of a major disaster or emergency.
• Develops computerized schedules for teammates based on established staffing patterns, policies, approved employee preferences, and Home Care Administrative Manager’s request as well as to minimize agency fees, overtime, and…