Housing Specialist; HCVP

Position: Housing Specialist (HCVP)
Come join our team at the Durham Housing Authority (DHA), where your work directly supports our mission to provide safe, quality housing and strengthen communities. We are seeking a detail-oriented and motivated Administrative Support Specialist to support our Housing Choice Voucher (HCV)  this role, you will play a key part in ensuring the accuracy and efficiency of rent determinations and program records, while delivering excellent service to residents and stakeholders.

If you enjoy working with data, maintaining organized systems, and contributing to meaningful work that impacts the community, we encourage you to apply.

This position performs intermediate administrative support work under the limited supervision of the Deputy Director of the HCV Program.

Key Responsibilities Enter data into agency software to ensure timely and accurate rent calculations and payments

Review and analyze files for required documentation, accuracy, and compliance with HUD regulations

Conduct quality assurance reviews, including data validation and corrections for reporting purposes

Maintain organized and accurate records systems

Perform routine investigations and recommend corrective actions when discrepancies arise

Assist in developing forms, manuals, and process improvements to enhance consistency and accuracy

Compile reports, analyses, and special project materials as needed

Provide customer service via phone, email, and in-person interactions

Support departmental operations and complete additional duties as assigned

Required Education Bachelor’s degree in public administration, business administration, sociology, psychology, or a related fieldA combination of relevant education and experience may be considered in lieu of the degree

Preferred Education Additional training or certifications related to housing programs, data analysis, or public administration

Preferred Experience Experience working in a clerical, administrative, or data processing role Experience reviewing files, analyzing data, and preparing reports

Familiarity with Housing Choice Voucher (HCV) Program operations and HUD regulations

Core Skills & Abilities Working knowledge of HCV Program requirements, HUD regulations, and administrative practices

Strong attention to detail with the ability to review and verify data accurately

Proficiency in Microsoft Office and other computer systems/software

Ability to manage records and generate accurate reports

Strong organizational skills and the ability to work independently

Effective written and verbal communication skills

Customer-focused mindset with strong interpersonal skills

Ability to prioritize tasks and manage multiple responsibilities under pressure

Problem-solving skills with sound judgment and decision-making ability

Commitment to accountability, teamwork, and continuous improvement
#J-18808-Ljbffr