Program Support Assistant - Healthcare Homeless Veterans

Program Support Assistant (PSA)

This position serves as the Program Support Assistant (PSA) for the Healthcare for Homeless Veterans (HCHV) Program and is located in the Department of Veterans Affairs (VA). The primary purpose of the PSA is to assist with data collection, analysis of trends, and implementation of best practices, and to provide staff support to the effective and efficient operation of the HUDVASH Program, the Healthcare for Homeless Veterans (HCHV) Program, and the Social Work Service (SWS).

• Assist with data collection, analysis of trends, and implementation of best practices.
• Provide staff support for the HUDVASH Program, HCHV Program, and Social Work Service.
• Assist with database management and generating data reports.
• Deliver direct customer service in a face‑to‑face setting.
• Ensure timely submission of requested information and meet due dates.
• Manage a fast‑paced office, establish priorities, reschedule appointments, and follow up on action items.

Closing date: 07/15/2026.

Time‑In‑Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements. For a GS‑07 position you must have served 52 weeks at the GS‑06. Provide an SF‑50 showing eligibility.

• Proficiency with Microsoft applications (Outlook, Teams, Word, Excel, One Drive, PowerPoint, Publisher, SharePoint).
• Knowledge and skills to assist with database management and generating data reports.
• Direct customer service experience in a face‑to‑face setting.
• Ability to provide and submit requested information to ensure all due dates are met in a timely and satisfactory manner.

• One year of specialized experience equivalent to at least the next lower grade GS‑06 in the normal line of progression for the occupation in the organization.
• Experience with clerical and administrative procedures, various office skills, and carrying out day‑to‑day administrative support activities.
• Working in an administrative position that required preparing correspondence, reports and graphs utilizing a variety of computer programs.
• Skill in the use of a variety of computer software such as Microsoft Word, Excel, PowerPoint and other applications; interacting with executive leadership in the VA and private sector, contractors, staff members as well as Veterans, their family members and/or legal representatives.
• Managing a fast‑paced office to include establishing priorities, rescheduling appointments, and following up on time‑sensitive issues with appropriate staff members.

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self‑Management
• Stress Tolerance
• Teamwork

The work is primarily sedentary and requires sitting, standing, bending, and stooping. Employees must obtain records from files, carry files, manuals, and other light objects, and may be required to travel occasionally to provide support at conferences, work groups, programs or meetings.

For more information on these qualification standards, please visit the United States Office of Personnel Management website: https://(Use the "Apply for this Job" box below)..