Administrative Specialist I​/Processing Assistant IV; PAIV

Agency
Dept of Health and Human Services
Division
EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title
Administrative Specialist I (S)
Position Number

Grade
NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Administrative Specialist I / Processing Assistant IV (PAIV) position provides support for one Counselor‑in‑Charge and assigned Rehabilitation Counselors in the Gastonia Unit and other staff members as needed. The Processing Assistant will be involved in all aspects of the rehabilitation process under the direction of the Rehabilitation Counselor(s), Unit Manager and Counselor‑in‑Charge.

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi‑line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

• Knowledge of and/or experience working with persons with disabilities
• Experience providing effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in fast‑paced environments
• Experience performing routine administrative and office support functions such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail
• Knowledge of and/or experience with case management systems

Salary Grade Range: $37,782 - $66,120
Recruitment Range: $37,782 - $43,015

The State of North Carolina offers comprehensive benefits, including health insurance options, standard and supplemental retirement plans, and the NCFlex program. Employees also receive paid vacation, sick, community service leave, and eligible paid parental leave.

Payment can be partially funded through Federal Funds. The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities. Learn more about EIPD at

DHHS is an Equal Opportunity Employer that embraces an Employment First philosophy. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

Applicants should complete the application in its entirety. Resumes will not be accepted in lieu of the application. The position will close at 11:59 p.m. the night before the end date.