Medical Secretary – Community Clinics

Responsibilities

• Provides crucial administrative support to the community clinics, ensuring the efficient daily operation of the clinic.
• Schedule patient appointments and coordinate with providers to manage appointment flow effectively.
• Communicate with patients regarding their appointments, rescheduling as needed.
• Handle incoming patient calls and inquiries in a professional, courteous manner.
• Answer phone calls, maintain clear communication, and direct calls to appropriate staff.
• Process income verification for patients seeking discounted fee rates.
• Perform general office duties such as copying, faxing, filing, and maintaining organized documentation.
• Order office supplies and maintain inventory to ensure clinic operations run smoothly.
• Maintain open communication with providers, nursing staff, and other clinic teams.
• Serve as the main point of contact for all operational aspects of the clinic.
• Create and maintain spreadsheets for tracking appointments, patient data, or operational performance metrics.
• Assist providers with administrative needs, ensuring that clinic processes are optimized for efficiency.
• Attend clinic meetings to represent the administrative perspective and provide insights on operational improvements.
• Collaborate closely with other administrative staff and medical professionals to ensure seamless patient care and efficient operations.
• Provide excellent customer service to patients and external contacts, answering questions or directing them to the appropriate person.
• Act as the operational backbone of the clinic by ensuring daily functions run smoothly.
• Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to patient care.

• Work requires a general educational background normally equivalent to a high school education.
• Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications.
• Strong administrative and organizational skills, with attention to detail.
• Previous experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
• Excellent communication skills, both verbal and written.
• Ability to work well with diverse teams and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with scheduling and electronic medical record management (EPIC) software is a plus.
• Strong problem-solving skills and the ability to handle sensitive or confidential information with discretion.
• Bilingual Spanish Speaking (preferred but not required).