Admin Specialist - UNC Family Medicine Center at South Durham

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Top-ranked in the nation, UNC Family Medicine provides patient-centered primary care, conducts groundbreaking research, cares for communities, and trains the best and the brightest young doctors and primary care providers. We provide full‑scope patient care for babies, children, adolescents, and adults throughout the life cycle, including the provision of maternity care. We provide extensive services for physical health, emotional wellbeing, nutrition, and acute care, including sports medicine.

Our four locations are The UNC Family Medicine Center at Chapel Hill (central location where we also have an Urgent Care Clinic), The UNC Family Medicine Center at Durham, and The UNC Family Medicine Center at Carraway Village and The UNC Family Medicine Center at South Durham. We are proud to serve our amazing, diverse UNC community and ALL the people of North Carolina.

Learn more at: uncfamilymedicine.org

The UNC Family Medicine Center at South Durham

The primary function of the Administrative Specialist at UNC FAMILY MEDICINE is to perform and be a resource for all administrative functions. Successful candidate will not only be able to perform all administrative tasks but also be ready to help staff less familiar with administrative roles through complex processes. This includes but is not limited to scheduling, insurance verification/authorization, referral processing, fax management, form processing, and documentation.

The Administrative Specialist is a subject point person for administrative concerns, has more experience and is able to go outside of norms to satisfy patient needs. Extensive expertise in Family Medicine processes, workflow and layout is essential. Typical tasks include but not limited to:

• Familiar with Procedure and all types of Scheduling – Subject Matter Expert
• Use Epic scheduling reports
• Manage Referral and Appointment Request Work Queues
• Schedule medical appointments in person, via MyChart messages and by phone for patients.
• Collect insurance card information and input data in system.

• Manage Faxes and paperwork delivered for providers
• Prepare and maintain medical office records for routing. Entering data, resolving minor discrepancies. Handle more complex issues with supervisor.
• Enter data from source documents such as forms, tables and other materials. Resolve discrepancies by contacting appropriate individual or office to obtain missing information or to correct errors.
• Sort and distribute/route information such as forms and faxes.

• Monitor in-basket and email continually for urgent messaging
• Be visible and available to assist staff and providers
• Provide administrative coverage for other specialists as needed and assigned
• Work individually with junior staff as assigned to build overall skill of the team

Successful candidate will be service focused to offer prompt assistance with general inquiries from internal and external customers. Must exhibit computer dexterity, superior communication and organizational skill.

• High School diploma or GED

• No licensure or certification required.

• Two (2) years of clerical or administrative experience
• If Bachelor's degree, no years of clerical or administrative experience
• If Associate's degree, one (1) year of clerical or administrative experience Knowledge/Skills/and Abilities Requirements
  • Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
  • Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate.
  • Coachability:
    Receptive to feedback, willing to learn and embraces continuous improvement.
  • Accountability:
    Manages performance…