Health Insurance and Payroll Associate

## Health Insurance and Payroll Associate Apply locations:
Wake County, NCtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 25, 2026 (15 days left to apply) job requisition :
JR-119394
** Agency
* * Dept of State Treasurer
** Division
* * Retirement Division
** Job Classification Title
** Administrative Specialist II (S)
** Position Number
**** Grade
* * NC09
* * About Us
** Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department.
** Description of Work
** The purpose of this position is to process monthly and weekly supplemental payroll, process verification of income, work over payment spreadsheets and generate invoices to arrange repayment, interact with legal counsel related to payroll duties, and other payroll responsibilities as assigned. Additionally, the candidate will consistently apply policies, procedures, and interpretations of laws for processing, reconciling, and researching various member benefit information related to health insurance enrollment, changes, and cancellation processes.

This position is responsible for collaborating within the team and across other Retirement Systems Divisions sections in an effort to increase organizational efficiencies. This position will provide solution driven support for group and individual health plan premium billing, reconciliation, enrollment, and eligibility review. This position will reconcile processes and review members’ accounts for data consistency between internal and third-party systems.

The position will research problems and partner to resolve highly complex issues, analyze and respond to standard and non-standard requests, and research and identify health insurance trends. Specific responsibilities will include reconciliation of individual accounts, review and creation of reports, resolution of monthly premium deduction discrepancies, and identify refunds related matters when necessary. The position is responsible for responding to internal and external customer inquiries via email, correspondence, and telephone to resolve general questions, escalations, and research.

The position works on a team that works in conjunction with our State Health Plan Division to evaluate data submission and member collection received from various carriers.
** Knowledge

Skills and Abilities

/Management Preferences
***** The anticipated hiring rate for this position is up to $52,579, based on available funding and internal equity considerations.
*** 40% Health Insurance Workflow Processing:
• Processes health insurance enrollments, changes, and cancellations.
• Researches and resolves health insurance issues, and work with the Health QC to resolve the more complex issues. Identifies problems with third party vendor data submissions and corrects.
• Cross checks health insurance processing completed by Health QC.
• Responds to health insurance inquiries from internal and external customers, including third party vendors.
• Researches, investigates, escalates, and determines the priority of tasks to ensure retirees or disability participants receive the appropriate levels of coverage, and corrects effective dates and premium billing issues.
• Determines calculations to ensure the correct amount of deduction refunds and forwards requests to the State Health Plan.
• Participates in weekly conference calls with health insurance vendors to ensure that problems are addressed and ensure alignment of priorities.
• Reconciles data and reports between Benefit Focus, iTedium, and the State Health Plan.
• Receives cancellation reports and completes necessary transactions to remove members from health insurance coverage.
• Ensures all demographic and enrollment information is loaded into ORBIT.
• Position is responsible for verifying…