Administrative Assistant - Pediatrics

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Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Job Location Department of Pediatrics – 2301 Erwin Road, Durham NC 27710

We are seeking an Administrative Assistant to provide administrative support to the Chair’s Office in the Department of Pediatrics by applying specialized knowledge and skills to independently or collaboratively resolve complex, non-routine administrative challenges.

• Manage the institutional quality reporting for the department
  • Ongoing Professional Practice Evaluation (OPPE):
    • Receive data bi-annually for all department-owned and affiliated faculty and APPs assigned to the Department.
    • Pull division OPPE reports for each department/division for each provider and place on individual PDF page for use and distribution; create a summary analysis for entire department and by division.
    • Update communications to division directors, senior business managers, CVO, and faculty/APPs; email/communicate those listed previously with OPPE information (under threshold, availability to review, etc.), review and collect ad hoc reports for providers that need them.
    • Collate all reports for review by department leadership and send to CVO.
    • Send reminder emails to division director that OPPE cycle has started to remind their respective division; per division, pull/email reports to division chiefs to provide insight into how their team is doing and identify areas of improvement for faculty and APPs.
    • Update OPPE fast facts document when changes are made to data or process and upload to intranet.
  • Focused Practice Practice Evaluation (FPPE):
    • Receive monthly data and track status of completion & submission to CVO.
    • Work with division director or supervising physician to complete their part of the FPPE report; work with provider to reach out to an admin member to complete their part of the FPPE report; review completed reports and route to division director for approval, collate finalized reports and send to CVO; follow up with division directors, supervising physicians, and/or admins on outstanding FPPEs;
      
      fix any errors on the reports if returned from CVO.
    • Create yearly folders in private drive per provider for organization of their FPPE reports.
    • Update FPPE fast facts document when changes are made to the process and upload to intranet.
  • Quarterly Quality Improvement (QQI) Report:
    • Receive list of credentialed faculty and APPs up for renewal to provide their data from PS Wed, if no data is available work on OPPE (may include FPPE report and/or ad hoc) data for past 2 years.
    • Provide QI report to the CVO for review.
• Administrative Support
  • Support departmental leaders including Vice Chair of Administration and Finance, Director of Practice Operations & Education, Vice Chair of Practice, Vice Chair of Quality, Associate Chief Administrative Officer, and HR Director.
  • Prepare and submit expense reports using Concur.
  • Maintain filing systems and Duke Box backups for Chair’s Office documentation.
  • Serve as backup to the Chair’s Admin Coordinator during absences.
  • Process check requests and manage supply orders via Buy@Duke.
  • Provide front desk coverage, greeting guests, and screening calls.
  • Pick up departmental mail weekly.
  • Maintain and update departmental listservs and internal distribution lists.
  • Develop and maintain the intranet site for division leadership meeting minutes.
  • Consolidate and upload meeting documentation.
• Event Planning & Coordination
  • Assist with planning and execution of:
    • Departmental Holiday Cards (annually).
    • Welcome Party for Faculty, Residents, and Fellows (annually).
    • Departmental Staff & Faculty Awards (March–May):
      • Collaborate with Chair’s Admin Coordinator to manage and promote the process.
      • Define selection panels, collect nominations, and manage communications.
      • Organize event logistics and award procurement.
• Bullpen Room…