Senior Processing Assistant

DEPARTMENT

Social Services (DSS)

Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants, but may work alone; while work goals are shared, individual assignments may vary. Employees report to higher-level processing, administrative, technical or professional employees. Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact.

Major duties include document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem-solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions.

Employees may work with one process or several related processes. The higher levels of this role reflect increased complexity, scope and consequence of tasks. Employees become "content" or process experts within the areas of assignment. Each level requires more technical knowledge and application of policies, procedures, laws and regulations. With the progression in level, employees reflect greater decision‑making, consequence of determinations and authority to commit the agency to a course of action.

Some employees may have supervisory responsibilities.

Provides technical and administrative support to the Assistant Director of Family Economic Independence; serves as the first line of contact for internal and external clients and agencies; answers and directs phone messages; composes and proofreads correspondences and other documents; compiles data and prepares statistical/summary reports with charts and graphs as requested; maintains calendar reservation systems; manages paper and computerized record‑keeping systems.

Ability to work is a fast‑paced environment.

Strong communication, research, and presentation skills.

• Experience with responsible administrative duties, working with the public and maintaining various computerized database systems.
• Compiles data and prepares statistical/summary reports with charts and graphs as requested.
• Proficient in Microsoft Office (Word, Excel, Access, Teams, and PowerPoint).

Skilled in working with and assisting executive‑level leaders on a wide range of tasks.

• Experience in coordinating schedules, preparing documents, and supporting executive‑level tasks.
• Must be flexible with regards to work schedule and detailed‑oriented.

Able to manage multiple priorities with accuracy, discretion, and minimal supervision.

Effective at working with diverse clients, staff, and partners.

• Selected candidate will be expected to complete the NC FAST certification training within 90 days of hire.

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.

Experience multi‑tasking and working with a diverse population.

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment‑related and/or SBI fingerprint‑based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer.