Administrative Specialist II

Agency

Department of Health and Human Services

Health Service Regulation

Administrative Specialist II (S)

NC09

North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians by providing human service needs for special populations, including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Supports the Adult Care Licensure Section (ACLS) by collecting, organizing, maintaining, analyzing, and reporting regulatory data associated with surveys, inspections, and enforcement activities. Uses established information systems and operational processes to identify trends, monitor compliance, ensure data accuracy, and prepare statistical reports that support regulatory oversight and management decision‑making.

Maintains accurate records for the administrative penalty process, processes required documentation, and monitors enforcement activities. Provides technical assistance to internal and external customers, maintains electronic and hard‑copy files, prepares regulatory correspondence, and performs data entry, record maintenance, and reporting functions to support the Section’s mission of protecting adult care home residents.

• Collect, organize, and maintain regulatory data from adult care home surveys, inspections, and enforcement activities.
• Analyze regulatory data to identify patterns, monitor compliance indicators, and support management decision‑making.
• Compile monthly, quarterly, annual, and ad hoc statistical reports for leadership and the Quality and Compliance Unit.
• Process and track administrative penalty actions by maintaining accurate records and monitoring enforcement timelines.
• Prepare and issue regulatory correspondence in alignment with established procedures and documentation requirements.
• Maintain electronic and hard‑copy records using designated information systems and standardized workflows.
• Enter, verify, and update regulatory and enforcement data to ensure accuracy, completeness, and consistency.
• Provide technical assistance and support to internal staff, external stakeholders, and adult care providers regarding regulatory processes and data needs.
• Coordinate with ACLS leadership, branch managers, and program staff to support data reporting, compliance monitoring, and regulatory documentation.
• Support the Quality and Compliance Unit by ensuring timely communication, reliable documentation, and consistent application of reporting standards.

• Experience collecting, organizing, and maintaining printed and electronic regulatory data to support program operations and compliance reporting.
• Experience using information systems and related software to perform data entry, verify data accuracy, and generate statistical reports.
• Experience processing multi‑step administrative workflows, including tracking administrative penalties, maintaining enforcement records, and preparing regulatory correspondence.
• Skill providing technical assistance to internal and external customers by interpreting program information, explaining processes, and supporting regulatory documentation requirements.
• Effectiveness compiling, summarizing, and reconciling program and enforcement information to support decision‑making within a regulatory environment.

$41,206.00 - $72,113.00

$41,206.00 - $52,500.00

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience.

OR an equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.