Records Manager

Primary Purpose of Organizational Unit

The Office of Undergraduate Admissions has the privilege and responsibility of being the primary point of contact for students seeking admission to the University of North Carolina at Chapel Hill as undergraduates. In its role evaluating first-year and transfer students, the office works tirelessly to identify, recruit, admit, and welcome students who will positively contribute to our campus, state, and nation.

The office also supports students by providing academic counseling, sponsors hundreds of events encouraging students to further their education, and works to enhance the image of the University locally and nationally. Members of the office understand that their work is intensely public and is closely followed by students and their families; secondary-school teachers and administrators;
University faculty and staff; lawmakers; and media.

The Records Manager in the Office of Undergraduate Admissions will focus on preparing, verifying, and managing electronic and paper records for prospective students, applying students, and enrolling students. This position provides the essential materials and data that help inform admissions decisions for the University. Records Managers must master two software systems, Slate and Connect Carolina, in order to accept and process student records – nearly 80,000 records each year – and to ensure accuracy and data integrity across those student records.

This position works closely with student applicants to gather, sort, and assign thousands of documents in order to assemble students’ applications to the University. Faced with large numbers of applications and a narrow window in which students may apply, this position works to develop, evaluate, and implement mechanisms and recommended best practices for other staff members to optimize application management.

The position also includes one-on-one communication with applicants in which the Records Manager must provide great care that enables students to successfully complete their applications. This position also collaborates with other staff members across the office to make educated, real-time decisions about ways in which we can continually improve and enhance our application management process. Records Managers are responsible for documenting and communicating policy updates to other staff members.

This position is responsible for performing other administrative duties as assigned.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Experience managing records, document management, or administrative operations in a higher education or similarly complex organizational environment.

Demonstrated ability to exercise independent judgment, prioritize competing responsibilities, or coordinate workflow with minimal supervision.

Experience providing professional customer service by communicating with courtesy, tact, and discretion, particularly when handling sensitive or confidential information.

Experience working collaboratively with multiple stakeholders or maintaining effective working relationships while supporting records management processes and compliance requirements.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.