Administrative Technician, Senior

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $52,606.00 to $74,022.00/Annual

Hours:

8:00 a.m. to 5:00 p.m./Monday - Friday

Devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation, and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.

An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function, including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems.

• Receives, prepares, processes and verifies transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders.
• Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.
• Monitors transactions for progress and performs research as required.
• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.
• Receives, processes and routes calls, which may include dispatching calls for service, as assigned.
• Updates web pages, as assigned.
• Opens, logs and distributes mail.

• High School Diploma or equivalent (GED, HiSet, TASC)
• Three years of related clerical/administrative support experience

• Some assignments may prefer a North Carolina Public Notary registration.

ADA and Other Requirements

• Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.
• Work is routinely performed in an indoor office environment.