Health Unit Coordinator- Hospital Neuro ICU

Health Unit Coordinator-Duke University Hospital Neuro ICU

Work Arrangement:
Day Shift- 3-12 hour shifts per week 7:00am-7:30pm

Location:

Durham, NC, US, 27710 Personnel Area: DUKE HOSPITAL

The Health Unit Coordinator (HUC) supports patient care by providing essential clerical and administrative services within the patient care unit. This role serves as a central communication resource for patients, visitors, physicians, and staff while ensuring accurate management of patient records, scheduling activities, and departmental operations. The ideal candidate demonstrates exceptional customer service, strong organizational skills, and the ability to thrive in a fast-paced healthcare environment.

Key Responsibilities:

• Serve as a primary point of contact for patients, visitors, and staff, providing courteous and professional customer service.
• Answer and direct telephone calls, relay messages, and respond to patient requests appropriately.
• Manage patient records by maintaining charts, preparing documents, and uploading information into the electronic medical record (EMR).
• Navigate EMR systems to access patient information, generate reports, schedule appointments, and manage task lists.
• Coordinate patient transportation requests using available technology.
• Assist with unit operations, including ordering supplies, maintaining inventory, copying, filing, mailing, and distributing materials.
• Maintain departmental records such as timekeeping information, compliance reports, and continuing education documentation.
• Support onboarding activities by assisting with clerical training for new staff members.
• Schedule maintenance requests and generate reports as directed by leadership.
• Participate in process improvement initiatives and ensure compliance with regulatory and legal requirements.
• Conduct patient rounds to introduce services and address questions or concerns.
• Perform other related duties as assigned.

Minimum Qualifications:

• Education:
  
  High school diploma or GED required. Equivalent combination of education and related experience may be considered.
• Experience:
  
  Minimum of six (6) months of customer service experience required.

Knowledge, Skills, and Abilities:

• Knowledge of general clerical and office procedures.
• Understanding of medical terminology and healthcare information systems.
• Ability to navigate electronic medical record systems and office technology.
• Strong verbal and written communication skills, including professional telephone etiquette.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Ability to follow oral and written instructions accurately.
• Ability to establish and maintain effective working relationships with patients, visitors, physicians, and team members.
• Ability to work tactfully and courteously in a customer-focused healthcare environment.

Schedule:

Day Shift (No Required Track Schedule

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical

Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.