Senior Program Coordinator, Resource Programs & Data Management

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools.

With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Coordinate student success programs while managing data and assessment efforts that support student achievement.

The Senior Program Coordinator supports the day-to-day operations of the DukeLIFE programs that support academic success and belonging among lower-income and first-generation college students. This role independently coordinates several student resource initiatives, ensuring programs are implemented effectively and in alignment with established policies and procedures.

The Senior Program Coordinator manages program logistics, reviews and processes student applications within approved guidelines, maintains accurate student rosters and participation records, oversees tracking systems, and executes website updates to ensure current and reliable program information. The position serves as a primary operational contact for students and campus partners and reports to the Director of DukeLIFE.

• Must maintain a flexible schedule to be accessible some nights and weekends.
• Experience in higher education administration or in coordinating student-facing programs.
• Demonstrated experience coordinating multiple programs or initiatives simultaneously, including managing timelines, logistics, and competing deadlines.
• Experience reviewing applications or administering programs in accordance with established policies and eligibility guidelines.
• Experience maintaining accurate records and managing data using systems such as Airtable or similar database platforms; ability to generate reports and ensure data integrity.
• Advanced proficiency in Microsoft Excel.
• Strong organizational and project management skills, with demonstrated attention to detail and ability to execute deliverables to a high professional standard.
• Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with students, faculty, staff and campus partners.
• Demonstrated ability to exercise sound professional judgment, handle confidential information with discretion, and elevate issues appropriately within established guidelines.
• Understanding of student cognitive, social, and emotional development at the post‑secondary level.

Education - Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience - Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

• Ability to execute program processes to a high level of accuracy and thoroughness.
• Ability to monitor program deadlines, eligibility criteria, and availability of supplies.
• Proactively identifies discrepancies or errors and takes appropriate corrective action.

• Ability to write, speak, and present information effectively and accurately in a wide variety of…