Student Services Support Specialist

Student Services Support Specialist

Do Great Things! Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. The Student Services Support Specialist serves as the first point of connection and access for students entering the center. This position creates a welcoming, organized, accessible and student-centered experience while coordinating front desk operations, providing resource navigation, scheduling appointments, and facilitating warm handoffs to campus and community partners and services.

This position plays an important role in ensuring that students experience the center as a place where they are seen, supported, connected, and equipped to thrive. The position does not provide counseling, clinical services, or professional case management. Rather, they help students connect to the right person, service, resource, or next step at the right time. The successful candidate is relational, organized, dependable, adaptable, and able to balance compassionate student service with accurate and timely administrative operations.

Front-Desk Operations & Student Reception

• Welcome students, visitors, faculty, and staff and provide an inclusive, respectful, and strengths-based first point of connection.
• Manage front-desk operations, including multi-line phones, email and other inquiries, student check-in, appointment scheduling, and routine administrative support.
• Provide basic service information and connect students to appropriate campus and community resources.
• Perform general office support tasks, including preparing administrative materials, maintaining physical and digital files, and completing routine office duties.
• Coordinate student appointments and facilities work order requests while maintaining accurate administrative records.

Service Navigation & Departmental Support

• Provide operational and administrative support for testing services, accessibility accommodations, counseling services, and student resource navigation.
• Collect, record, track, and maintain sensitive medical documentation submitted for accessibility accommodation services.
• Coordinate appropriately with campus partners when administrative action is needed to advance student support processes.

Data Management, Finance & Program Administration

• Maintain strict confidentiality, adhere to privacy standards, and deliver professional customer service at all times.
• Maintain and ensure timely follow-up with student requests, accurate records, data entry logs, departmental calendars, internal communications, forms, office supplies, and routine administrative processes.
• Develop and maintain efficient tracking systems to monitor the receipt, follow-up, and status of required student documents.
• Collect, record, track, and maintain program financial documentation—including invoices and bills—and assist with payment processing through Foundation and Business Office systems.
• Support service-utilization data collection, trend reporting, and student feedback collection to support continuous program improvement.
• Track operational trends and recommend service improvements to enhance the overall student experience.
• Keep website content, resource directories, informational handouts, and promotional flyers current and accurate.
• Assist with student outreach events, campus engagement activities, and CARE Center communications.
• Perform other duties as assigned.

Minimum Qualifications:

Two years of experience in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Preferred Qualifications:

Bachelor's Degree from an accredited institution and two years of experience with relevant work, preferably in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

• Student-Centered Service & Equity: Demonstrated commitment to equity, accessibility, inclusion, belonging, and a whole student approach to service within a diverse community college environment.
• Interpersonal &…