Student Services Support Specialist

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Opens:

Closes: 10/07/2026

40 hours per week, with the regular schedule determined in consultation with the supervisor and based on center/student service needs. Occasional evening or weekend hours may be required for scheduled events, student programs, or other operational needs.

Full-Time Staff

Two years of experience in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Bachelor’s Degree from an accredited institution and two years of experience with relevant work, preferably in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Do Great Things! Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. The Student Services Support Specialist serves as the first point of connectionand access for students entering the center. This position creates a welcoming, organized, accessible and student-centered experience while coordinating front desk operations, providing resource navigation, scheduling appointments, and facilitating warm handoffs to campus and community partners and services.

This position plays an important role in ensuring that students experience the center as a place where they are seen, supported, connected, and equipped to thrive. The position does not provide counseling, clinical services, or professional case management. Rather, they help students connect to the right person, service, resource, or next step at the right time. The successful candidate is relational, organized, dependable, adaptable, and able to balance compassionate student service with accurate and timely administrative operations.

Front-Desk Operations & Student Reception

• Welcome students, visitors, faculty, and staff and provide an inclusive, respectful, and strengths-based first point of connection.
• Manage front-desk operations, including multi-line phones, email and other inquiries, student check-in, appointment scheduling, and routine administrative support.
• Provide basic service information and connect students to appropriate campus and community resources.
• Perform general office support tasks, including preparing administrative materials, maintaining physical and digital files, and completing routine office duties.
• Coordinate student appointments and facilities work order requests while maintaining accurate administrative records.

Service Navigation & Departmental Support

• Provide operational and administrative support for testing services, accessibility accommodations, counseling services, and student resource navigation.
• Collect, record, track, and maintain sensitive medical documentation submitted for accessibility accommodation services.
• Coordinate appropriately with campus partners when administrative action is needed to advance student support processes.

Data Management, Finance & Program Administration

• Maintain strict confidentiality, adhere to…