Service Advisor

It's about our culture. Work for a great family business.

We are seeking a veteran Service Advisor. Honda, Toyota, or GM experience is a plus but not a requirement. Must be a customer-focused Service Advisor. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating their vehicle maintenance and repair needs. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently.

CDK and Xtime experience is helpful but not required.

• Perform an Active Write up and delivery process
• Greet customers and assess their vehicle maintenance and repair needs.
• Provide detailed explanations of services required, including vehicle maintenance, automotive repair, and tire service.
• Collaborate with service technicians to ensure accurate diagnosis and effective communication of repair processes.
• Prepare service estimates and work orders, ensuring clarity in service writing.
• Maintain records of customer interactions and transactions in an organized manner.
• Follow up with customers regarding their vehicle status and any additional services needed.
• Ensure customer satisfaction by addressing concerns promptly and professionally.
• Stay updated on automotive technology trends and service management practices.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

• Strong mechanical knowledge with a background in automotive repair or related fields.
• Experience as a Service Technician or in auto service management is preferred.
• Excellent communication skills with the ability to explain technical information clearly to customers.
• Proven ability to manage multiple tasks efficiently in a fast-paced environment.
• A commitment to providing outstanding customer service and building lasting relationships.
• Ability to work collaboratively within a team-oriented environment.