Telecommunicator – Part Time

Overview

Join Our Team – Be the Voice That Guides in Crisis!

Are you looking for a meaningful part-time role where you can truly make a difference? We’re seeking a committed and compassionate Part-Time Telecommunicator to support our emergency communications team. In this essential position, you’ll serve as the first point of contact during critical situations—delivering calm, clear, and accurate information when every second counts.

As a Part-Time Telecommunicator, you’ll handle a variety of emergency and non-emergency calls, utilizing computer-aided dispatch (CAD) systems to coordinate timely responses. You’ll also assist in maintaining detailed records and supporting documentation, ensuring smooth operations and public safety.

• Operates emergency communication systems to receive and process complaints and service requests.
• Gathers critical information and dispatches appropriate emergency personnel.
• Provides callers with guidance or refers them to the appropriate agency or contact.
• Accesses and relays information from the DCI/NCIC system to support law enforcement operations.
• Monitors the status and safety of law enforcement, fire, rescue, and EMS personnel via radio communications.
• Monitors public and private fire and security alarm systems.
• Assists with address assignments, road sign installation, and updates to the 911 addressing system.
• Provides direct logistical and operational support to the Emergency Management Team in times of disaster and major incidents.
• Maintains accurate computerized communication logs and reports.
• Enters phone number changes into the 911 index database.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• Thorough knowledge of two-way radio communication systems and their operation
• Proficiency with Computer-Aided Dispatch (CAD) systems and related computer functions
• Familiarity with radio codes and teletype procedures
• Strong knowledge of local geography, including roads, landmarks, and key facilities
• Accurate and efficient data entry skills at a reasonable speed
• Clear and distinct verbal communication skills
• Ability to remain calm and professional under pressure and during high-stress situations
• Competence in operating standard office equipment, data entry tools, and communication consoles
• Willingness and ability to learn and apply new technologies and procedures in emergency communications
• Strong interpersonal skills with the ability to establish and maintain effective working relationships with coworkers and the public

Moderate experience in telecommunications, or equivalent combination of education and experience.

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, lifting and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling;

work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound;

work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to the risk of electrical shock and exposure to vibration;

work is generally in a moderately noisy location (e.g. business office, light traffic).

• Possession of North Carolina DCI certification.
• Possession of TDD certification.
• Possession of Power Phone Basic, Fire, Medical and Law Telecommunicator certifications.
• Possession of NC EMD certification.
• Pass background security check and drug screen
• Valid driver's license in the State of North Carolina.