Sr. Program Manager, Operational Excellence

Toshiba Global Commerce Solutions is seeking a Sr. Program Manager, Operational Excellence.

Required

• Bachelor's degree in Engineering, Operations, Supply Chain, Business, or related field
• 7-10 years of experience in operations, manufacturing, supply chain, or technical program management (hardware preferred)
• Proven success leading continuous improvement initiatives with measurable, quantifiable outcomes
• Strong analytical, problem‑solving, communication, and cross‑functional leadership skills

Preferred

• Lean Six Sigma Green Belt or Black Belt certification
• Master's degree or MBA
• Experience with hardware logistics, inventory systems, and vendor management
• Proficiency in ERP, data analytics, and automation tools

Strategic Leadership

• Develop and execute the operational excellence roadmap aligned to business strategy
• Lead change management initiatives across cross‑functional teams
• Drive predictable delivery and scalable operations

Process Optimization

• Lead value stream mapping, root cause analysis, and Kaizen events
• Reduce waste, lead times, and quality escapes
• Improve throughput and on‑time delivery performance

Portfolio & Program Management

• Manage hardware portfolio dependencies, resources, and risk
• Ensure alignment to revenue and strategic objectives
• Provide early risk identification and structured escalation paths

Performance Measurement & Reporting

• Define and track KPIs (productivity, quality, cost, revenue attainment)
• Deliver executive‑level reporting with ROI analysis
• Provide data‑driven recommendations to leadership

Data & Automation

• Analyze operational data to identify trends, bottlenecks, and risks
• Implement digital tools and automation to improve efficiency
• Standardize reporting frameworks

Compliance & Quality Integration

• Ensure adherence to regulatory and quality standards
• Partner with Quality and Engineering to prevent defects and reduce rework

Training & Mentorship

• Coach teams on Lean principles and continuous improvement methodologies
• Build internal capability and a culture of operational excellence

Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self‑checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?

These are just a few examples of our in‑store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two‑way, participatory shopping experience, let's get together to drive the new economy.

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email  to request an accommodation.

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as…