Customer Success - Associate Project Lead

Position Overview

We are seeking an Associate Project Lead based in RTP, NC with a few years of demonstrated success managing projects. As an Associate Project Lead, you will serve as the primary liaison between our biotech/pharma clients and end‑users at clinical testing sites and laboratories globally. Your responsibilities will encompass establishing and nurturing relationships, as well as overseeing various tasks and milestones across multiple concurrent studies.

This role entails orchestrating day‑to‑day operations and facilitating seamless interactions among internal and external stakeholders to guarantee the successful execution of each project lifecycle. We are looking for candidates who are detail‑oriented, proactive, and thrive in a fast‑paced, dynamic environment. Ideal candidates will demonstrate a passion for client service, possess the ability to quickly grasp new concepts, execute tasks with precision, and exhibit excellent organizational and communication skills.

• Cultivate and maintain relationships with Tru Technologies' clients and users.
• Coordinate activities and interactions among diverse groups, both internally and externally, across multiple simultaneous projects.
• Communicate updates to clients and manage effectively to drive timely project success.
• Collaborate closely with site staff and pharma employees to ensure seamless implementation and prompt issue resolution.
• Identify and mitigate risk factors to ensure successful deployments.
• Report directly to the Implementation Leadership team and mentor/manage less experienced Project Coordinators.

• Experience managing/leading projects and driving commercial results.
• Ability to effectively manage multiple projects concurrently with meticulous attention to detail.
• Exceptional communication skills, both verbal and written.
• Demonstrated proficiency in coordinating actions across diverse groups of individuals.
• A keen enthusiasm for leveraging new technology to drive innovation and progress.
• Bachelor's Degree.

• Exposure to all facets of building a rapidly growing technology company.
• Direct engagement with Tru Technologies' seasoned leadership team.
• Opportunity to contribute to major decision‑making processes.
• Involvement in transforming sample tracking and advancing clinical research.
• Prospects for career advancement and personal development as the company expands.