Excellence Manager

Summary

The Performance Excellence Manager drives operational consistency, compliance and sustainability of standardized models across the Plasma Procurement organization. This role ensures that best practices are documented, deployed and maintained through governance, training, and performance monitoring. The position plays a critical role in embedding a culture of standard work and operational discipline across all centers and support teams.

• Define, document, and update enterprise process standards, playbooks, and operational models in collaboration with SMEs.
• Develop and partner with Field Leadership to create a compliance framework that ensures adherence to standard models and operational and quality expectations.
• Establish and manage a maturity model that assesses adoption of standard processes and identifies where support is needed.
• Work with key stakeholders and CI Managers to evaluate standardized processes for ongoing improvement without sacrificing consistency or compliance.
• Use data to identify, assess, plan and lead process improvement opportunities to enhance team productivity, standardization efforts, and cost reduction services across the donor center end‑to‑end process.
• Assess challenges, metrics, and effectiveness of donor center operational processes for improvement in business objectives, including analysis of labor, marketing, customer service, compliance, training and internal systems.
• Collaborate with inter‑departmental teams and Operations leadership to conduct process audits, operational reviews, and gap assessments to measure conformance and identify improvement opportunities.
• Develop and implement solutions for donor centers that have non‑conformance with standard models/practices; partner with Training when opportunities involve education and knowledge.
• Develop and deliver training, communication, and coaching programs to promote understanding and adoption of standard practices.
• Stay abreast of industry best practices and emerging trends in continuous improvement methodologies.
• Collaborate with Operations, Quality, Training, and Remediation Teams to embed standardization in new center openings, integrations, or centers requiring remediation.
• Focus on company‑wide and inter‑departmental processes that require a high degree of collaboration and communication.
• Work with Center Managers to identify standardization opportunities within the center network business unit.
• Accountable for identifying, developing, implementing and monitoring KPIs for project outcomes.
• Apply current or emerging statistical and/or data science methods.
• Harmonize datasets from multiple sources to determine business and operational trends and ultimately drive action.
• Drive a business intelligence roadmap; prioritize analysis requests to balance tactical and strategic information needs of the business.
• Utilize Power BI, including visualization, parameters, report optimization, creating measures, modeling, reports/dashboards, and dataflows.
• Other tasks and assignments as instructed by management.

• Must understand the principles of process governance and a compliance mindset; plasma collection background preferred.
• Demonstrated knowledge of safety, quality, and manufacturing programs.
• Demonstrated understanding of continuous improvement methodologies and ability to implement effective improvement strategies and solutions.
• Excellent interpersonal and organizational skills, ability to handle diverse situations, and manage multiple projects.
• Highly motivated, passionate with a lean mindset, while coaching people in continuous improvement and standardization methodologies.

• 4‑year college degree in Business, Education, or Engineering. Prior training and certification as a Six Sigma Black Belt in root‑cause investigations is required. Certification in Change Management and Stakeholder Management preferred.
• Minimum of 8‑10+ years in performance/operational excellence, operational governance, or process management; proven ability to develop and maintain enterprise standards and compliance frameworks; experience in training or influencing people without…