Business Operations Manager

The application window is expected to close on: 07/06/2026

** Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** .

** Meet the Team*
* Commerce Operations serves as the backbone of Cisco's global commerce transactions, leading hundreds of critical processes and meticulous policy oversight. As we embark on a significant AI-driven transformation, we are seeking a dynamic, Project Manager to lead this critical initiative.

** Your Impact*
* As a  
** Business Operations Manager
** within the Commerce & Growth Acceleration team, you will operate at the intersection of strategy, operations, and technology. You will help lead Commerce Operations' AI-driven transformation by maintaining project cadence, accelerating delivery timelines, and ensuring good interpersonal alignment across business, data, and technology teams.

In this role, you will support recurring revenue metrics initiatives, validation programs, automation opportunities, and process optimization efforts. You will define validation strategies, implement testing plans, identify operational improvement opportunities, and help deliver scalable solutions that reduce manual effort, improve cycle time, and support Cisco's broader business objectives.

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** Cadence management:
** Establish and lead a structured project cadence to ensure AI transformation achievements are achieved.

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** Cross-Functional Leadership:
** Partner with leaders to drive alignment,proactivelyremove obstacles, and resolve execution challenges.

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** Strategic Execution:
** Apply high-level critical thinking to navigate complex operational challenges & translate strategic priorities into clear, actionable project plans with measurable outcomes.

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** Automation &

Innovation:
** Find opportunities to integrate automation and advanced technology into commerce processes.

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** Business Impact:
** Ensure project outcomes are scalable, business-relevant, and aligned to Cisco's operational perfection goals.

** Minimum Qualifications*
* + 8+ years of professional experience in Operations,Customer Experience (CX), IT, Data, Consulting, or related business functions, along with a Bachelor's degree or equivalent experience in abusiness or technical fieldor equivalent practical experience.

+ Experience delivering complex, large-scale projects on time and within scope.

+ Experience supporting business operations, commerce operations, strategic programs, or transformation initiatives.

+ Experience developing project plans, supervising achievements leading risks, and driving execution across cross-functional teams.

+ Experience analyzing business processes and finding opportunities for automation, process improvement, or operational efficiency.

+ Ability to influence and build consensus across diverse customer groups and leadership teams.

** Preferred Qualifications*
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Experience with AI-driven transformation, automation programs, or large-scale technology-enabled change initiatives.

+ Strong business acumen with an understanding of Cisco Commerceprocessesandoperational perfection

+ Strong critical thinking and problem-solving skills, with a proactive approach to risk identification and mitigation.

+ Passion for innovation and a dedication todemonstratingtechnology to improve business outcomes.

** Why Cisco?*
* At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

** Message to applicants applying to work in the U.S. and/or Canada:*
* The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching…