Workplace Services and Governance Lead

WPR Workplace Services And Governance Lead

The WPR Workplace Services and Governance Lead plays a pivotal role within the Governance and Vendor Management team. You will drive the strategy and execution of workplace solutions that align with Cisco's business goals and market demands. This position requires a strong understanding of Corporate Real Estate, Facility Management operations, and event sourcing to effectively lead workplace initiatives and collaborate across multiple internal teams and external vendors.

The role focuses on delivering exceptional workplace experiences through innovative solutions and cross-functional alignment.

Location:

US Remote:
East coast or Texas preferred

What You'll Do

As the Workplace Services and Governance Lead within GSO, you will:

• Drive the strategy for workplace initiatives from concept to execution, ensuring alignment with Cisco's "Connected Workplace" vision and evolving business requirements.
• Lead complex procurement events effectively. This includes the successful negotiation and agreement of contracts. You will ensure that third-party services and workplace deployments meet Cisco's high standards for quality, employee experience and innovation.
• Assist with the successful management of Vendor relationships and partnerships.
• Act as the primary liaison between WPR and internal Cisco stakeholders (Global Procurement Services, Legal, etc.).
• Lead Core – Context, and Go to Market Strategy sessions to align with Cisco, and WPR's strategy
• Utilize data analysis and user feedback interpretation to continuously improve workplace services. Apply AI-driven sentiment analysis and workplace metrics to curate environments that enhance employee productivity.
• Use AI and agentic AI solutions in your day-to-day work, including scope development, bid management, bid normalization, analysis, and insights.
• Identify and deploy smart building technologies and workplace technology support models to ensure Cisco's workplaces remain at the cutting edge of industry trends.

Required Qualifications

• Proven experience in Corporate Real Estate (CRE) and Facility Management (FM) operations.
• Proven expertise in managing large-scale vendor relationships and managing workplace events and services.
• A good understanding regarding the current market conditions and risks in respect of both CRE and FM Vendors
• Experience in dealing with and resolving of contractual or governance related escalations, and disputes.
• Demonstrated experience working in complex environments involving Procurement, Sales, and the management of integrated workplace solutions.
• Strong leadership skills with a track record of driving workplace initiatives from initial strategy to successful market launch.
• Background in managing workplace service deployments; familiarity with workplace transformation is a significant plus.
• Ability to work effectively in both in-person and virtual environments, with an onsite presence 2-3 days per week.

Desired Skills

• Ability to align workplace solutions with long-term business objectives and emerging market trends.
• Ability to successfully navigate a global matrix organization, and to work across different time zones.
• Proficiency in using data to address operational challenges and innovate the employee experience.
• Excellent collaboration and interpersonal skills to influence diverse teams and high-level stakeholders.
• Capable of operating amidst change and re-prioritization in a fast-paced global environment.