Process Intelligence Consultant

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Process Intelligence Consultant is within the Customer Experience Transformation Team and is responsible for developing and managing business relationships, acting as a project lead to complete analytical projects with minimal oversight. The role involves conducting analyses and developing data‑driven process insights and actions, aiding in the development, execution, and leadership of projects across various business areas specifically within process/task mining and mapping.

The goal is to ensure the optimal solution tackles the AOR’s pain points.

• Identifies and manages enterprise‑wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long‑term profitable growth.
• Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools.
• Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization.
• Applies excellent analytical skills to identify process inefficiencies and understand root causes, always in close collaboration with the customer/AOR and with a focus on improving overall customer experience.
• Participates in the design of leading‑edge approaches and solutions utilizing broad knowledge, best practices and benchmarking.
• Develops strategic decisions, integrating external research, subject‑matter knowledge, and best practices with industry experience, relevant disciplines, program/process design principles, and business goals and strategy.
• Analyzes ambiguous problems, breaks down complex information in a systematic and communicable manner.
• Develops in‑depth ideas and materials, ensuring understanding of technical matters by non‑technical executive decision makers.
• Drives analysis and direction of process improvement engagements and improves department outcomes through innovation and expert guidance.
• Manages relationships with internal data partners with a focus on maintaining data integrity.
• Gathers functional AOR requirements and translates them to technical requirements, depending on the solution.

• Experience of 3 or more years of related experience.
• Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools (preferred).
• Basic knowledge of SQL.
• Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar.
• Experience with process mapping tools such as Visio, Blue Works Live, or similar.
• Experience conducting a business process improvement engagement.

• Professional with strong organization, communication, and administrative skills.
• Ability to think conceptually, analytically, and creatively.
• Advanced time‑management skills, including ability to handle multiple projects and prioritize.
• Strong oral and business writing skills.
• Ability to lead, direct, and utilize project teams effectively.
• Ability to establish, manage, and leverage relationships with internal and external partners.
• Ability to analyze data and apply it to problem resolution or process improvement.
• Proficiency with MS Office Suite.
• Strong interest and/or experience in Big Data, Data Mining, and Process Mining.
• Understanding of complex data model structures and integration skills.

• Celonis Process Mining, Communication, Data Analysis, Design, Prioritization, Process Improvements, Time Management.

Compensation for this role is $75,100.00 – $ annually, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate does not sponsor individuals for employment‑based visas for this position.

Allstate is an equal‑employment‑opportunity employer. The company is committed to employing the best qualified individuals and prohibits discrimination based on ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, veteran status, national origin, race, religion, sex, or other protected characteristics.