Product Management Specialist, Bioproduction Services; Onsite

Work Schedule

Standard (Mon-Fri)

Office

The Product Management Specialist III supports the execution of PCS’s services strategy across North America (NA) and EMEA, with a focus on the Bioproduction and Microelectronics markets. This is a commercially oriented product management role that spans competitive intelligence, service positioning, value proposition development, and field-level execution. The Specialist works closely with Sales, Marketing, and Operations to bring PCS’s managed services portfolio to market, embed PCS deeper into customer supply chains, and drive measurable revenue growth through service-led account strategies.

The role requires a blend of analytical rigor and commercial acumen—translating market insights and customer pain points into compelling service propositions, equipping Sales teams with the tools to win, and ensuring that enrolled accounts experience consistent, high-quality service delivery. The ideal candidate is customer-focused, data-driven, and comfortable operating across both strategic and execution-oriented work streams in a fast-evolving environment.

This is an onsite position in Morrisville, North Carolina. Residency near the site is required. No relocation assistance provided.

• Monitor competitor capabilities, service offerings, pricing models, and go-to-market strategies across key supply chain services players in NA and EMEA, with a focus on Bioproduction and Microelectronics customers.
• Synthesize market trends, customer buying behavior, and evolving industry requirements into actionable insights that inform service strategy and commercial positioning across NA and EMEA.
• Develop and maintain competitive battle cards, win/loss summaries, and market landscape overviews for use by Sales and Marketing teams.
• Identify whitespace opportunities and unmet customer needs; surface findings and recommendations to the product management and strategy team.

• Define and maintain benefit-led value propositions for PCS managed services by customer segment (Large Pharma, Biopharma, CDMO) and buyer persona (Supply Chain, Procurement, QA/QC, Operations leadership).
• Translate complex service capabilities into concise, customer-centric messaging that Sales teams can use effectively in conversations, proposals, and presentations.
• Collaborate with Marketing to ensure consistent positioning across all customer-facing materials including flyers, presentations, and Sales enablement tools.
• Validate messaging through Voice of Customer (VOC) feedback and field input; refine positioning based on what resonates in real customer interactions.
• Support the development of objection-handling frameworks that equip Sales teams to address common concerns around service adoption, fee structures, and competitive alternatives.

• Collaborate with Sales and Marketing to identify and prioritize accounts with unmet supply chain needs aligned to PCS’s managed services capabilities.
• Assist in developing and applying qualification criteria to assess accounts by segment, spend profile, geographic proximity, and service fit.
• Support VOC activities to gather structured customer feedback on service needs and value perception across NA and EMEA by market type and customer segment.
• Contribute to market sizing and opportunity analysis to support strategic planning and investment decisions.

• Build customer-specific business cases and financial analyses that quantify the operational and economic value of PCS services relative to customer supply chain costs and risks.
• Support BAMs and KAMs in presenting value analyses to customer Supply Chain, Procurement, and Operations leadership.
• Maintain and refine business case tools and templates to ensure consistency and readiness across the Sales team.
• Document customer ROI outcomes from active service engagements to strengthen the commercial narrative and support new account acquisition.

• Partner with Sales…