Director, Business Operations, Digital

Role Summary

The Director, Business Operations, is a leadership role responsible for establishing, scaling, and operating a joint RFP and Business Ops function across IQVIA Digital. This hands‑on commercial leadership position owns the operational infrastructure and processes necessary for sales success, including the dedicated CRM, client‑project‑tracking tools, invoicing, collections, and the KPI program execution. It improves sales execution, deal velocity, and revenue realization across the full commercial lifecycle—from pre‑sales proposals and opportunity support to renewals, contracting, pricing, invoicing readiness, and revenue recognition.

Reporting to the VP of Strategy & Operations, the Director partners closely with Sales, Account Management, Finance, Legal, Operations, Delivery & Execution, Product, and Sales Ops teams to remove administrative and operational friction and to ensure consistent, scalable, measurable execution across all IQVIA Digital revenue.

• Lead expansion of existing RFP team beyond its current scope (agency focus) to all IQVIA Digital customer segments (pharma, partner, publisher, etc.) that directly supports revenue acquisition across a complex, multi‑product digital portfolio.
• Operate at the intersection of sales strategy and hands‑on deal execution.
• Lead coordination of cross‑product and inter‑business unit pitches.
• Partner closely with commercial, finance, legal, and operations leaders to improve speed, accuracy, and predictability of revenue.
• Drive measurable improvements in sales productivity, deal velocity, and in‑quarter revenue performance.
• Lead systems, processes, and KPI program integrations that enable and measure commercial and delivery success.

• Lead and scale IQVIA Digital’s centralized RFP capability, building on an established team currently supporting high‑volume proposal execution to deliver consistent, high‑quality responses across the portfolio.
• Expand the scope of the RFP function beyond its current agency‑focused remit into broader client segments (e.g., direct pharma, platforms, data partnerships), ensuring coverage aligns to evolving commercial priorities.
• Own the end‑to‑end RFP lifecycle including intake, qualification, prioritization, proposal development, cross‑functional coordination, and submission, ensuring accountability for timelines, quality, and outcomes.
• Serve as the central coordination point across Sales, Account Management, Product, Delivery, Finance, and Legal to aggregate inputs, align messaging, and drive efficient execution of complex, multi‑product proposals.
• Establish standardized RFP processes, templates, and operating rhythms to improve consistency, scalability, and turnaround times while reducing variability across teams and segments.
• Partner with Product Marketing and Product teams to continuously strengthen proposal content, messaging, and positioning to improve win rates and differentiation in competitive situations.
• Develop and maintain a centralized repository of reusable proposal content, case studies, pricing frameworks, and best practices to enable faster and higher‑quality responses over time.
• Scale performance tracking across the RFP pipeline (e.g., volume, turnaround time, win rates, contribution to revenue) and use insights to continuously refine strategy, resourcing, and execution.
• Provide surge coverage and leadership during high‑priority or complex deals, including coordination of executive inputs and ensuring alignment across senior stakeholders.

• Lead the development, optimization, and ongoing maintenance of IQVIA Digital’s internal commercial systems in coordination with RBU partners (e.g., Salesforce, Workfront, and related tools), ensuring alignment to enterprise standards while meeting Digital‑specific needs.
• Own the design and governance of a centralized KPI framework spanning financial (e.g., revenue visibility, forecasting accuracy), people (e.g., headcount planning, capacity utilization), and process (e.g., workflow efficiency, cycle times) metrics within a single, integrated repository.
• Ensure…