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Sr. Salesforce Agentforce Analyst - AI-Driven Service Cloud
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-09
Listing for:
The Select Group
Full Time
position Listed on 2026-08-09
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
The Select Group is seeking a Lead Business Analyst to bridge business stakeholders with Salesforce delivery teams for the CSX Agentforce Transformation program. This role requires understanding how an agentic AI layer operates on Service Cloud, including prompts, reasoning engines, datasets, and business rules that impact accuracy, performance, and cost.
You will translate business needs into technical requirements, facilitate stakeholders, and guide architecture discussions.
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