Service Operations Specialist

• Own Service Financials & Profitability:
  Reconcile revenue, analyze P&L leakage, model warranty/goodwill exposure, and present Gross Profit/EBIT findings directly to leadership.
• Turn Telemetry into Action:
  Query Databricks SQL to analyze charger uptime and utilization, combining telemetry with Jira and Epicor data for a unified view of the business.
• Balance Supply & Demand:
  Build inventory burn-rate models, manage Epicor Kinetic PO workflows, and set safety stock levels to prevent stockouts without tying up cash.
• Automate & Modernize:
  Eliminate manual multi-system processes using Power Automate, Python, and SQL, phasing out legacy Excel macros in favor of scalable, AI-ready workflows.

• 3–5+ Years of
  
  Experience:
  
  Background in business, operations, or financial analysis within manufacturing, supply chain, hardware, or industrial service environments (physical product exposure is required).
• Deep Epicor Kinetic Expertise:
  Daily hands-on experience managing purchasing, inventory, and part masters, plus proven capability building BAQs and dashboards.
• Strong Technical & Analytics Stack:
  Proficient in SQL (Databricks/Spark SQL preferred), Python (pandas/PySpark), Advanced Excel (Macros/VBA), and Power Automate or workflow tooling.
• Financial & Supply Chain Acumen:
  Solid understanding of revenue recognition, cost drivers, inventory modeling, and min/max safety stock planning.
• Builder Mindset:
  Self-directed, commercially minded, and naturally inclined to automate manual work out of existence.

Demonstrates expertise in financial analysis, inventory management, and automation within manufacturing and supply chain environments, leveraging tools like SQL and Python to drive profitability and operational efficiency.

• Epicor Kinetic Expertise
• SQL Proficiency
• Python Programming
• Financial Analysis
• Supply Chain Management

• Financial Analysis
• Inventory Modeling
• SQL
• Python
• Advanced Excel
• Power Automate
• BAQ Development
• Data Analysis
• P&L Analysis
• Telemetry Analysis

• Self-Directed
• Commercially Minded
• Problem Solving

• Manufacturing
• Supply Chain
• Industrial Service
• Revenue Recognition
• Cost Drivers

• Databricks
• Epicor
• Jira
• Power Automate
• Excel Macros