Sr. Director, Field Effectiveness & Operations

Location:

NC-RTP, US

Contract Type:
Regular Full-Time

Area: SALES

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Role Overview

We are looking for a strategic, hands-on leader to shape and scale our Field Effectiveness & Operations capability. This role will partner closely with Commercial Leadership to develop field strategy, improve customer-facing team performance, and ensure insights translate into action with field leadership and frontline leaders.

This is not a traditional oversight role. The successful candidate will be expected to serve as a thought leader, work directly with data and analytics models, challenge assumptions, and build practical solutions that improve field execution, customer engagement, and business performance.

Collaboration is central to the role. This leader will work deeply across Analytics, Brand Teams, CRM, Training, Sales Leadership, Customer Engagement, Market Access, Digital, Finance, and other cross-functional partners to build capabilities and drive continuous improvement across a new and evolving organization.

Strategic Expectations

• Field Strategy Partnership: Partner with Commercial Leadership to define field strategy, customer-facing priorities, execution plans, and performance measures.
• Thought Leadership: Serve as a strategic thought partner on field effectiveness, customer engagement, sales force effectiveness, and commercial execution.
• Hands-On Analytics: Personally engage in data modeling, performance analysis, scenario development, and insight generation to inform business decisions.
• Capability Building: Shape the vision, operating model, tools, processes, and capabilities required for continuous improvement of the Field Effectiveness & Operations organization.
• Pull-Through with the Field: Translate strategy and analytics into practical actions that field leadership and frontline leaders can adopt and execute.
• Cross-Functional Collaboration: Build strong partnerships across Analytics, Brand Teams, CRM, Training, Digital, Market Access, Finance, and Sales Leadership to align priorities and accelerate impact.

Key Responsibilities

• Direct Ownership: Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing team capability initiatives.
• Hands-On Execution: Work directly with data, dashboards, analytical models, CRM outputs, segmentation, targeting, territory performance, field activity, and customer engagement data to identify opportunities and solve business problems.
• Commercial Decision Support: Develop insights, recommendations, and clear executive-ready narratives that help Commercial Leadership make better and faster decisions.
• Field Leadership Partnership: Partner with field leaders and frontline managers to understand execution barriers, improve adoption, and create practical solutions that improve customer engagement and performance.
• Continuous Improvement: Establish routines, scorecards, performance reviews, and feedback loops that help the organization learn, adapt, and improve over time.
• Integrated Ways of Working: Connect Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership to ensure strategy, tools, training, and execution are aligned.
• Team Leadership: Build, coach, and develop a high-performing team with strong commercial fluency, analytical depth, collaboration, and execution discipline.

Skills/Qualifications/

Education:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ Years
  
  Experience:
  
  Proven experience in field effectiveness, commercial operations, sales force effectiveness, commercial analytics, strategy, or related roles, ideally within biopharma, healthcare, or life sciences.
• Hands-On Analytics Capability: Strong ability to work directly with data, analytics tools, dashboards, and models to generate insights and recommendations.
• CRM & Commercial Platforms: Experience with CRM platforms, field reporting, customer engagement tools, and commercial performance systems.
• Field & Frontline Partnership: Demonstrated success partnering with commercial leaders, field leadership, and frontline managers to improve execution and performance.
• Strategic Operator: Ability to develop strategy while also driving hands-on execution and organizational pull-through.
• Collaboration & Influence: Strong ability to…