Business Operations Manager: Legal Operations

Business Operations Manager

Cisco's Legal Operations team powers the Legal Department by streamlining processes, implementing innovative tools, and using data-driven insights to enable delivery of high-quality legal services  partner closely with attorneys, business teams, and technical teams to help the department operate at its best – aligned, effective, and ready to support Cisco's strategic goals.

This is an exciting opportunity to join the Cisco Legal Operations team as we reimagine how we partner with law firms. As a Business Operations Manager, you will play a key role in shaping and executing Cisco's law firm engagement strategy. You will drive execution and accountability for initiatives that strengthen relationships, improve operational efficiency, and deliver measurable business value.

In this role, you will:

• Lead efforts to manage law firm relationships and performance, ensuring alignment with Cisco's goals for quality, value, and results.
• Drive the design, implementation, and continuous improvement of law firm engagement frameworks, including roster management and e-billing.
• Collaborate with Legal and cross-functional stakeholders to drive high-quality outcomes through clear communication and data-driven decision-making.
• Provide operational oversight for day-to-day activities and project execution, including prioritization of initiatives, issue resolution, stakeholder updates, and adoption of new processes or tools.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field. Equivalent professional experience is also acceptable.
• 7+ years of experience in Business Operations, Legal Operations, or a similar role within a legal or highly regulated environment.
• Experience with e-billing and legal spend management platforms (e.g., Litify or similar).
• Experience managing law firm or vendor relationships, including roster management, onboarding, engagement letter negotiations, and fee arrangements.
• Strong analytical and organizational skills, with the ability to track, report, and improve engagement outcomes.

Preferred Qualifications:

• Demonstrated ability to influence cross functional stakeholders by simplifying complex business or operational requirements into clear priorities, actionable plans, and measurable outcomes.
• Experience with e-billing implementations or process transformation — system migrations, workflow redesign, or efficiency initiatives.
• Experience supporting legal operations projects related to law firm engagement, panel management, or external spend optimization.
• Excellent written and verbal communication skills, with the ability to build trusted relationships and collaborate effectively across departments.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about…