Director, Digital Transformation

Job Description

Note:
Fidelity is not providing immigration sponsorship for this position.

As a Director, you will lead high-priority digital transformation initiatives that deliver both client value and business outcomes, including reducing cost-to-serve, increasing digital adoption, and enabling scalable, reusable capabilities. You will operate at the intersection of product, strategy, operations, and analytics—bringing structured thinking, customer obsession, and execution rigor.

This is a highly visible role requiring frequent engagement with senior leadership, where you will influence decisions through clear storytelling, data-driven insights, and well-articulated business cases. Candidates must be able to leverage data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership, curiosity, and a commitment to continuous learning to deliver impactful results.

• Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys
• Develop and present data-driven business cases that align customer needs with enterprise value
• Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes
• Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale
• Use customer insights, data, and experimentation to inform strategy and continuously improve experiences
• Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance
• Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations

• Proven experience in management consulting, digital strategy, or product leadership roles
• Strong structured problem-solving and analytical skills with the ability to break down complex challenges
• Customer-centric mindset with a passion for improving end-to-end digital experiences
• Track record of driving large-scale transformation initiatives with measurable results
• Exceptional executive communication and storytelling skills, with comfort presenting to senior leaders
• Ability to influence without authority and lead across highly matrixed organizations
• Bias for action, ownership, and delivering outcomes in fast-paced, ambiguous environments

• Bachelor’s degree required; MBA or other advanced degree preferred
• 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus
• Proven success in leading large scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenue
• Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organization
• Strong track record of leading complex initiatives across functional lines with measurable business outcomes
• Ability to craft executive-ready presentations and business cases to drive decision-making
• Comfortable managing multiple priorities in a matrixed, fast-paced environment
• Past experience in identifying root causes and design practical solutions — applying a consulting mindset to frame problems, size opportunities, and mobilize execution.
• Strong communication and organizational skills; capable of influencing without authority
• Have a strong analytical background and use data to drive insights
• Comfortable using dashboards, external / internal trends, behavior signals and client metrics to derive insights and shape enterprise thinking

The Digital Strategy…