NC Fast Child Welfare Readiness Liaison

Description:

NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and readiness for implementation of Child Welfare (CWS) modules.

IMPORTANT NOTE:

Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

The NC Department of Health and Human Services seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare.

This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system.

This position requires significant travel throughout the state.

Minimum requirements include:
Excellent written and verbal communication skills, change management, Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.
Preferred skills:
Knowledge of NC Child Welfare policy, SharePoint, JIRA

Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state. Required/Desired Skills
Skill Required /Desired Amount of Experience Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years Demonstrated working knowledge of/ability to interpret rules, procedures and policies with an emphasis on NC Child Welfare programs Required 3 Years Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 3 Years Ability to think analytically and engage in active problem-solving.

Required 3 Years Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?

Question2 Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced outside the country. Do you accept this requirement? Question3 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? Question4 All work must be performed on State premises at the client's discretion.

Do you accept this requirement? Question5 Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days. Do you accept this requirement?

NOTE:

COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position. Question6 LOOKING FOR IMMEDIATE HIRE:
Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates available for the duration of the assignment. Do you accept this requirement? Question7 Budgeting for this position allows for a rate of $42.00 per hour.…