Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Service Technician

Charlotte, NC or Quincy, IL

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Are you passionate about delivering exceptional customer experiences and solving problems in a fast‑paced environment? Join our team as a Customer Service Technician, where you’ll serve as a key link and go‑to contact for internal and external customers, distributors, and cross‑functional teams. In this role, you’ll handle detailed customer interaction daily, including issuing quotations, entering orders, communicating delivery schedules, resolving customer issues, and coordinating clearly with internal departments to keep operations running smoothly.

Bring your ownership mindset, process‑driven approach, and passion for customer care as you build trust quickly, support customers and distributors outside the company, improve workflows, and ensure seamless order execution. This role offers real impact and visibility, with meaningful responsibility, broad collaboration, and growth opportunities within a global organization.

• Provide high‑quality customer service and support for international customers/distributors outside the U.S. and Latin America, including Canada, Europe, and Asia.
• Process customer‑related work including order entry, delivery/export support, case management, and customer requests.
• Coordinate with internal departments and external customers/distributors to resolve issues and ensure smooth order and delivery flow.
• Manage multiple tasks in an organized, efficient, and professional manner while maintaining strong customer focus.
• Communicate clearly through email, systems, and occasional phone/customer interaction as part of day‑to‑day case and order support.

• High School Diploma or GED.
• 4+ years of relevant professional experience working in an office environment.
• 2+ years of experience in a customer service environment ideally managing customer requests, order‑related activities, and delivery coordination.
• 2+ years demonstrated experience in both written and verbal communications with internal and external stakeholders.
• 1+ years’ experience analyzing customer requirements to support issue resolution and service delivery.

• Customer Focus:
  Deliver exceptional service and resolve issues quickly.
• Problem Solving:
  Analyze needs and provide effective solutions.
• Communication &
  
  Collaboration:
  
  Build trust with customers and internal teams.
• Process & Systems Management:
  Manage customer orders and workflows using ERP System; proficient in Microsoft Office tools.
• Mechanical Aptitude:
  Apply hands‑on understanding to support customer and product needs.
• Ownership & Accountability:
  Stay organized, self‑motivated, and focused while proactively driving tasks to completion with urgency, accuracy, and reliability.
• Adaptability:
  Manage multiple priorities and shifting customer needs while staying on task in a…