Dispatcher, Customer Service​/HelpDesk

Accentuate Staffing has an immediate opening for a dependable, organized, and customer-focused Dispatcher to join our growing plumbing service team in Durham, NC. The Dispatcher plays a critical role in coordinating daily operations by scheduling service calls, supporting field technicians, communicating with customers, and ensuring jobs are completed efficiently and professionally. The ideal candidate is a strong communicator who can stay calm under pressure, prioritize competing demands, and provide excellent service to both customers and technicians.

• Schedule and dispatch plumbing technicians to residential and commercial service calls
• Coordinate daily routes and assignments to maximize technician efficiency and customer satisfaction
• Answer incoming customer calls, identify service needs, and schedule appointments
• Communicate appointment details, updates, and delays with customers and technicians
• Monitor technician availability and adjust schedules as needed throughout the day
• Maintain accurate customer records, job notes, and service information
• Prioritize emergency and time-sensitive service requests
• Communicate with field technicians regarding job status, customer needs, and follow-up requirements
• Assist with resolving scheduling conflicts and customer concerns professionally
• Work closely with service managers, technicians, and office staff to keep operations running smoothly
• Support invoicing, paperwork, and administrative tasks as needed

• Previous experience as a dispatcher, scheduler, customer service representative, or administrative coordinator preferred
• Experience in plumbing, HVAC, electrical, construction, or home services industry is a plus
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Excellent phone etiquette and customer service skills
• Ability to prioritize urgent requests and make quick decisions
• Strong attention to detail and accurate data entry skills
• Comfortable using scheduling software, CRM systems, and Microsoft Office programs
• Ability to communicate clearly and professionally with customers and team members
• Positive attitude and willingness to help wherever needed

• A reliable team player who takes ownership of their work
• Someone who enjoys problem-solving and helping customers
• A professional who can balance customer needs with operational priorities
• A self-motivated individual who thrives in a busy service environment