Customer Service Representative

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in‑person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk‑in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience.

Primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required, and the role may involve lifting up to 20 pounds.

This on‑site role is based in a fast‑paced office setting, requiring frequent collaboration with team members and direct interaction with walk‑in customers.

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred; other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

• Minimum:
  High school diploma or equivalent.
• Preferred:
  Associate’s or bachelor’s degree in communications or business management.

1–2 years of customer service experience.

• Customer Focus
• Effective Communication
• Sales Acumen
• CRM & ERP Proficiency
• Team Collaboration
• Problem Solving
• Time Management
• Innovation & Learning
• Trust & Integrity
• Cultural Fit

SRS Building Products – Raleigh, NC 27617.

Competitive pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability insurance, optional long‑term disability, and Employee Referral Bonus Program.

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc. provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender identity, age, disability, veteran status, marital status, or any other characteristic in accordance with applicable federal, state, and local EEO laws. All employment offers are contingent upon successful completion of background checks and drug screening.