Administrative Support Associate - University Operator

Administrative Support Associate
- University Operator

Position Number: 100775

Salary Grade Equivalent

FLSA

FLSA Non-Exempt

Appointment Type:
Permanent
- Full Time

FTE 1 = 40 hours/week, 12 months

Department Hiring Range: $33,540 - $36,099

EEO-1 Category:
Administrative Support Workers

SOC Code: 43-2011 - Switchboard Operators, Including Answering Service

Be an Eagle
- Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu
.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11‑12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

The primary purpose of the organizational unit is to provide police and security, environmental health and safety, and emergency management services for North Carolina Central University. This unit reports directly to the Asst. Director of Public Safety.

The operators process incoming calls from the general public and others by forwarding the calls to staff, faculty and departments, or by providing the caller with the requested direct number. The University Campus Switchboard serves as the first level of support for customers of the university telephone system and for other informational services.

The goal of the university telecommunications switchboard operators is to direct callers to the needed destination with the fewest connections along the way. The operators provide current information on faculty, staff, and student (SGA, student organizations, etc.) telephone numbers. They receive an average of 3000+ calls each month and answer inquiries from local, state, national, and international callers.

The University telephone switchboard operators serve as the front line of service for the university in answering calls that are initiated through the main university phone line ). The operators provide a personal, friendly, and customer‑centric response to calls that come into nearly every division and unit throughout the university. They are also responsible for answering general questions that are posed regarding events or activities on the university’s campus and transferring all calls to the appropriate point person or department.

The successful candidate must possess a working knowledge of operating switchboard consoles by answering, transferring, and directing incoming local and long‑distance calls and referring questions to the proper office or person in a courteous and professional manner; ability to provide friendly and efficient frontline customer service to external and internal customers; ability to communicate clearly; ability to sit for 8 hours;

ability to work independently with little or no supervision.

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Licenses or Certification required by Statute or Regulation: N/A

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.

Applicants seeking…