Customer Service Associate

Position: Customer Service Associate I
## Customer Service Associate IApplylocations:
Mayodan, NCtime type:
Full time posted on:
Posted 10 Days Agojob requisition :
R0003436#
** If you are a current Ruger employee, please
** to apply internally.
*
* Job Description:

**** Starting wage is based on experience and shift.  In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.
**** Essential

Job Duties:

*** Respond to detailed telephone inquiries
* Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
* Maintain customer confidentiality.
* Identify firearms that should be returned to the factory for service
* Use technical knowledge to provide guidance to customers over the phone.
* Use computer software including MOM or Oracle.
* Process payments for service/parts orders.
* Generate shipping labels and process emails.
* Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
* Provide support for quarterly parts inventories.
* Strive to resolve customer issues on the first contact and advocate for the customer.
* Participate in training as mandated by OSHA standards.
* Other duties as assigned by the supervisor.
*
* Qualifications and Skills:

*** Data entry skills
* Experience with computer software like Oracle or MOM is preferred
* Good verbal communication and attention to detail
* Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
* Solid Ruger and/or Shop Ruger product knowledge
* Must be comfortable working in a large group where flexibility and interaction is required.
* Prior experience in a customer facing role is required.
** Physical Demands:
** Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting and some walking.
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