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Service Advisor

Job in Durham, Durham County, North Carolina, 27703, USA
Listing for: Timbrook Automotive Inc
Full Time position
Listed on 2026-06-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are a fast-growing powersports dealership specializing in motorcycles, ATVs, UTVs, and outdoor equipment. We are committed to delivering top-tier customer service and keeping our customers riding. We’re looking for a motivated and customer-focused Service Advisor to join our team.

Key Responsibilities Serve as the main point of contact for service customers

Greet customers and accurately document service concerns

Schedule service appointments and manage repair orders

Communicate estimates, recommended repairs, and timelines

Coordinate with technicians and parts department to ensure efficient workflow

Provide status updates and ensure timely completion of repairs

Review and close repair orders, including processing payments

Promote maintenance services and upsell additional repairs when appropriate

Resolve customer concerns in a professional and timely manner

Other duties as assigned by management.

Benefits Competitive salary based on experience and qualifications

Full time position with growth potential

Health, dental, and vision insurance.

Voluntary benefits.

Retirement savings plan with company match

Paid time off and holidays

Employee Discounts

Skills & Qualifications 1–3 years of service advisor or automotive customer service experience preferred

Excellent communication and organizational skills

Strong multitasking ability in a fast-paced environment

Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealer track, etc.)High school diploma or equivalent required

Valid driver's license and clean driving record READY TO SHIFT YOUR CAREER INTO HIGH GEAR?

Don’t wait—apply now and become the driving force behind our customer experience!

We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.
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