Supervisor, Customer Service​/HelpDesk, Customer Service Rep

Overview of Job Duties

The Valet Supervisor is responsible for the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. The position reports directly to the Assistant Manager and acts in his stead when not available.

• Provide exceptional customer service skills
• Follow CARE (Compassionate, Attentive, Resourceful, Efficient) behaviors at all times
• Display warmth and compassion in all interactions with patients and visitors
• Dynamic, charismatic, full of energy, and happy to help in any way you can
• Dependable; you never disappoint because it's not in your nature
• Good under pressure; you prefer chaos so you can handle it
• Proficient in basic math
• Good at communicating professionally and effectively
• A team player, open to different opinions and can help motivate team
• Capable of working in an unsupervised setting
• Able to handle challenging and at times emotionally charged situations

• Ensures staff adheres to rules of conduct, policies and procedures
• Supervises, mentors, and trains staff on day‑to‑day activities
• Assists in establishing performance standards, recommending and implementing changes to procedures when necessary
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times
• Assist customers over intercom system, in lobbies, lanes, and in the parking office
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assist with periodic training as needed
• Assist with creation of weekly garage schedule
• Resolve customer service issues or questions as needed
• Accept monthly and debit payments and process credit cards
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications)
• Other related duties as assigned

• High school graduate or equivalent required

• Supervisory experience is preferred but not required
• Strong customer service experience
• Parking industry experience is required

• Ability to communicate professionally and effectively
• Ability to speak, read, and comprehend the English language
• Must be open to feedback, differing opinions and other points of view
• Demonstrates a sense of urgency and timeliness
• Demonstrate the ability to seek improvement
• Excellent team building and interpersonal skills

• Ability to lift, push and pull at least 25 pounds
• Ability to stand, walk and run for extended periods of time
• Ability to bend, stoop, squat and lift frequently throughout a shift
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• This location requires FLU vaccination prior to hiring date

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:
Non‑Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.