Veterinary Customer Service Representative

Veterinary Customer Service Representative 2

Job Title:

Veterinary Customer Service Representative 2

Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date.

The successful candidates will have the opportunity to provide excellent front‑line client services to support clients, customers, clinicians, and caring colleagues. Duties include, but are not limited to, the following:

• Responding to routine, complex, and medical emergency situations in a professional manner.
• Answering and directing internal and external calls appropriately.
• Creating accurate day‑to‑day admitting information through hospital computer system.
• Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
• Maintaining safe and accurate money handling practices and abiding by all university privacy standards.
• Other duties as assigned.

Hiring Range: $17.00 - $21.77

High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Standing for long periods of time. Exposure to animal dander and/or zoonotic diseases. Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste. Requires weekend, nights, and/or holiday hours.

Veterinary Medical Center (0299)

Regular

40

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability.