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Customer Experience Lead - On-Site Call Center Ops
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-07-09
Listing for:
Mecklenburg County
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
-
Management
General Management
Job Description & How to Apply Below
Mecklenburg County is seeking a Customer Experience Manager for their Call Center to lead a team of 50 employees. This role involves managing daily operations, improving performance metrics, and addressing customer satisfaction.
Candidates should have at least six years in the field, including three years in a managerial role, and a Bachelor's Degree in Human Services. The position requires on-site support five days a week.
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