Group Fitness & Facility Safety Attendant

Position Overview

Group Fitness Instructor – Guest Services Attendant, Facility Monitor and Weight Room Attendant (Ward‑specific positions) at Duke University Recreation and Physical Education. Must be able to commit to 10–19.9 hours per week. Locations:
Wilson and Brodie Recreation Centers.

Front‑line representative responsible for verifying facility access and membership status, ensuring a welcoming environment, and upholding policies for safe and efficient operation of Duke Rec & P.E. facilities.

• Verify member  membership status using Duke Card, Mobile Duke Card, or MyRec Mobile .
• Deny or approve access based on membership validation displayed in Fusion.
• Assist guests and visitors with entry procedures and enforce guest policies.
• Provide outstanding customer service through warm greetings, helpful responses, and phone etiquette.
• Log and manage lost and found items appropriately.
• Maintain accurate records for guest/visitor logs and incident/accident reports.
• Assist with key management, facility reservations, and coordination with other staff (e.g., facility monitors, lifeguards).

Responsible for ensuring the safety, cleanliness, and smooth operation of all recreation facilities, including Brodie and Wilson, Card Gym, and the IM Building Squash Courts.

• Perform regular walkthroughs of all recreation buildings to ensure safety and policy compliance.
• Serve as the first responder during emergencies; coordinate communication with Duke Police and facility staff.
• Enforce access control and ensure all doors and emergency exits are properly secured.
• Monitor cleanliness in locker rooms, restrooms, and general facility areas; report and elevate maintenance issues as needed.
• Inspect, clean, and report issues with cardio and fitness equipment; label broken equipment appropriately.
• Enforce user conduct policies and appropriate athletic attire standards.
• Support front desk and weight room staff during peak hours; provide breaks when necessary.
• Manage lost and found items according to facility procedures.

Responsible for maintaining a safe, clean, and welcoming environment within the weight room.

• Monitor member activity to ensure proper and safe use of weight equipment.
• Enforce all posted rules and policies, including dress code, re‑racking weights, and age restrictions.
• Proactively assist members with spotting, equipment setup, and general inquiries.
• Respond to injuries or emergencies and complete incident reports when necessary.
• Check out equipment (e.g., weight belts, jump ropes) and log rentals using the Fusion system.
• Report damaged equipment and post "Out of Order" signs when needed.
• Clean and inspect fitness machines and weights according to established protocols.
• Notify management if music volume, content, or system issues arise.
• Collaborate with facility monitors and guest services for break coverage and safety concerns.

• High school diploma or GED equivalency.
• At least one year of customer service or public‑facing experience.
• Computer proficiency; able to use mobile apps and office software.
• Certification in First‑Aid, CPR/AED or willingness to obtain within 60 days.
• Ability to attend and participate in off‑hour training sessions.
• Strong problem‑solving and independent judgment skills.
• Flexibility to accommodate variable schedules, including early mornings, late evenings, weekends, and holidays.
• Minimum of two shifts per week required; ability to lift at least 45 lbs.

Positions may require lifting a minimum of 45 lbs., standing for extended periods, and handling emergency responses.

Annual base salary range: USD $22.80 to $36.01. Duke provides comprehensive medical, dental, and retirement benefits, as well as family‑friendly and cultural programs. For more details, visit Duke Benefits. (Link retained to provide resource—remove if external link not allowed.)

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, pregnancy and pregnancy‑related conditions, sexual orientation, or military status.

Physical and/or mental abilities may be required for certain jobs at Duke University and Duke University Health System. Reasonable accommodations can be requested through Duke Access and Accommodations Services (email: DAAS; phone: 919‑668‑1267).