Visitor Services Lead

Visitor Services Lead

Work Arrangement:
On-Site

Requisition Number: 272538 Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710 Personnel Area: UNIVERSITY

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools.

With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Visitor Services Lead at the Nasher Museum of Art, you'll be part of a team that values creativity, inclusion, and connection.

You'll help shape the visitor experience in a space that champions contemporary art and elevates historically underrepresented voices. This is an onsite position from Tuesday - Saturday, 8:30am to 5pm. Be Bold. The Nasher Museum is celebrating 20 years of bold, forward-thinking exhibitions and groundbreaking collections. As the Visitor Services Coordinator, you'll be at the heart of our guest experience — leading a team, refining operations, and ensuring every visitor feels welcomed, informed, and inspired.

What You'll Do:

• Lead Daily Operations:
  Open and close the museum, manage signage and promotional materials, monitor phone lines, and maintain visitor count records.
• Supervise Visitor Services Representatives:
  Coordinate schedules, assign tasks, lead onboarding and training, and support performance development.
• Deliver Exceptional Customer Service:
  Share exhibition and event details, assist guests with special needs, enforce policies, and collaborate across departments to enhance engagement.
• Support Educational and Exhibition Programs:
  Attend trainings, research artists, and stay current on exhibitions to enrich visitor interactions.
• Promote Accessibility:
  Ensure ADA compliance, operate mobility support services, and provide accessible exhibition materials.
• Maintain Safety and Cleanliness:
  Monitor public spaces, coordinate with housekeeping, and ensure gallery materials are presentable.
• And More:
  Take on additional responsibilities that support the museum's mission and daily operations.

Choose Duke. This full-time, benefits-eligible role offers the opportunity to grow your skills in customer service, art history, and museum operations — all within a vibrant academic and cultural community.

What You Bring:

• 2+ years of customer service
• Supervisory experience is a must
• Museum experience
• Work requires knowledge of basic customer service and communications principles normally acquired through two years of postsecondary education.
• Strong communication and interpersonal skills
• Flexibility to work weekends and special events
• A passion for engaging diverse audiences
• Experience with Microsoft Office;
  Adobe InDesign a plus
• Valid driver's license
• Art History or Visual Arts background preferred
• Bilingual skills welcomed

Other Requirements:

• Must be reliable, responsible, proactive, and communicative
• Strong desire to interact with the public and assist visitors from diverse backgrounds
• Ability to remain courteous, professional, patient, and respectful at all times
• Ability to lead by example and work collaboratively with museum staff
• Willingness to participate in ongoing training and departmental meetings
• Commitment to ADA standards and inclusive practices
• Comfortable using survey tools like Qualtrics and managing feedback systems
• Ability to manage inventory and maintain organized work spaces
• Must be able to operate a golf cart and assist guests with mobility challenges

Anticipated Pay Range:
Duke University provides an annual base salary range for this position as USD $20.60 to USD $28.65. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work…