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Customer Service Specialist
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-07-18
Listing for:
Grifols
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Overview
Customer Service Representative (CSR) responsible for assisting customers with transportation questions and concerns while maintaining a high level of service. Work may include remote assignments and full‑time or part‑time schedules.
Responsibilities- Assists customers with transportation questions and concerns.
- Schedules, modifies, and cancels reservations as requested.
- Obtains and documents details of customer complaints and concerns.
- Ensures all customer interactions are handled professionally and efficiently.
- Communicates with customers to identify their needs, process requests, and provide helpful solutions.
- Escalates complaints when necessary.
- $21.00 hourly
- $14.00 hourly
- $12.00 hourly
- $35,000.00 yearly
- Remote
- Full‑time
- Part‑time
- Strong people skills and ability to work with the public in a professional manner.
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