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Donor Experience Specialist
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-07-26
Listing for:
Fidelity Investments Inc.
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Fidelity Charitable is seeking a Client Experience Specialist to be the primary contact for service activities for donors, advisors, and nonprofits. You will resolve requests via phone and site navigation, ensuring a superior customer experience and accurate data updates.
The role requires excellent communication, problem solving, and multi-tasking in a Windows environment; familiarity with Salesforce, Genesys, and Office tools is helpful. Some overtime during December is expected.
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